• 75% OFF SELECTED PRINTS AT 30X20 & 20X60 V/V
  • CAPPED $9.95 DELIVERY. Free postage on orders over $100.00

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Canvas Factory Refund and Replacement Policy

You have the right to ask for a replacement or refund under Consumer Law  for products and services bought on or after 1 January 2011.

You can ask us for a  replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

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As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

  • Manufacturing defect - replacement
  • Item lost in transit - replacement if Premium Freight Protection ordered
  • Shipping damage - replacement if Premium Freight Protection ordered
  • Canvas Factory internal IT system error - store credit
  • Canvas Factory Customer Service or designer error - store credit

Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue so that we may review for you. 

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Under Australian Law, Canvas Factory only have to offer a monetary refund if you experience a major problem.

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A product or good has a major problem when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it
  2. it is unsafe
  3. it is significantly different from the sample or description
  4. it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
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Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.

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Canvas Factory do not have to pay for damages or losses that:

  • are not caused by our conduct, or our products
  • relate to something  independent of our business, after the goods leave our control

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If you decide that you no longer want to progress with your order (prior to printing) please be advised our Designer Fee is NOT refundable

Its a great product if anyone wants to use for work out session as well as running. Nice in comfort, 95% as expected, smooth in touch, fabric quality is good. I would definitely recommend this product for athlete or for gym session.
After all, Adidas is always on the top in my list!! :)
This bag was better than expected for the price u can't beat it. I'm gonna be using it for my NYC trip in Oct. Also as my park bag for my Disney trip.
Great so far not quite as big as I thought but everything still fits.
Good quality
Awesome product
The wallet I got was not the same as the picture. There was only a zipper on one side and no place for my picture I'd, how do I change it.
I just received my package. I haven't tried them on yet but I love the color choices.
Love this belt is the second one I buy first one lasted years, the second one after 4 months the stretches are falling apart the actual belt still in good condition maybe was this belt that was defective? Really want buy another one but feel unsure now.
Unfortunately, my son is a 28 waist but tall. These shorts were too short for his taste. He likes them to hit just at the knee and they were about 2" above the knee. He is about 5'11. Wish I knew where to find shorts for tall and skinny boys.
LOVE this hat! Great fit, bright color and true statement!
Great product
Great gift
Very pleased
*Update 2/24/19
I now have a 2nd pair of these, two colors being the dark green, and royal blue, blue being the newer pair. I honestly can say they are better than anything out there, quality is superb. I have had my green ones for well over a year now. Plan on buying a 3rd pair soon.

These are my favorite pair of sweatpants by far! These are just as good of quality as any of the major name brands out there make. So why pay premium for UA, nike? This is just as good as what they offer!
Got this for my boyfriend for his bday - LOVE IT. Very fashionable and perfect for summer.
Received in morning package two days after purchase. Loved how they packaged it. Wallet is soft and exactly like photo. 5 stars deff
These wallets are fantastic - beautifully constructed and the RFID Blocking is a huge benefit. A terrific bargain at this price! My only complaint is with the color. The blue shown in the image seems to be a bright, royal blue. The wallet shipped is darker. Still beautiful and it's going to make a wonderful Christmas present.
Nice and comfortable to wear
Liked them very much seem really tough should last a while not what i thought i was ordering but i like these better than the regular dickies jeans i useally get.
Nice long tails. It doesn't come untucked halfway thru the day. Nice thick material. Should last awhile.
Nice looking belt. Only negative is odd odor on the leather
My son says these are the most comfortable
They fit, but tight and the material is thin ...like support socks. I would buy again because of the price. Hope they last.
works great
Great fit. Had to buy them again.
they're really good hats
Arrived with 1 lens popped out. Extremely light and fragile feeling. That is why they provide a sturdy case, I assume. I know if they are already breaking there is no way they will last 2 weeks with me. I am just to tough on stuff.
Fits great! True to size. Comfortable and looks just the the picture very light weight not to hot like fleece robes can get. My son loves it because of that
great material for summer, lightweight. Not too opague so may need extra coverage underneath. But overall would purchase again for son and hubby!! (I also took one from the hubby, great fit as small)
https://www.asiancanvasprinted.com/frpet5sy7m5 https://www.asiancanvasprinted.com/produitfrance/Under-Armour-Seamless-Novelty-T-Shirt